Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt, order confirmation, or proof of purchase. We accept returns on items that are different than described (i.e. broken/damaged) in the pictures and product description. We guarantee all electrical parts to be functioning unless stated otherwise.

To start a return, you can contact us at (252)751-0415. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at (252)751-0415.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Any item that is eligible for return (stated above) may also be exchanged for an identical item of equal value, provided that we have a replacement available.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items purchased in error or non-compatible parts

Any item purchased in error or purchased with the assumption that it would work for your application, but will not work for your application may be returned by first contacting Stroud's Marine at (252)751-0415. These items will be subject to a 20% restock fee, along with the buyer being responsible for all included shipping.

Stroud's Marine suggests buyers to call (252)751-0415 if they are unsure whether an item will work for their application.